News 1. “Involuntary compliance” In high school, I had a teacher whose approach to finding volunteers was to look at a group of us and say, “I need four volunteers. You, you, you, and you — you are the volunteers.” I thought about him this morning as I read Zane Woodford’s story on Halifax staff […]
Two years after Portapique, call-takers and dispatchers are still struggling
Organized chaos. The worst day of my life. Beyond the scope of anything I’ve dealt with. It seemed unreal. No time to feel. Those are a few phrases two shift supervisors used to describe the working conditions on Sunday morning, April 19 2020 at the RCMP Operations Communications Centre (OCC), where 911 operators answered call […]